Here is a list of our frequently asked questions! If you need further clarification on a query you have, feel free to get in touch with us.
It may take anywhere from 8 to 12 weeks for a piece to be crafted and more intricate designs may require a little more time. Our craftsmen do take their breaks over Public Holidays and festive seasons, and it will be good to start the process early and plan around them.
To make an appointment give us a call or message us via WhatsApp at (+65) 6238-8712 (both the same number). Be it an anniversary gift, engagement ring or wedding bands, let us know what it is you are looking for and when you’ll need your piece(s) ready. We will assist to set the earliest possible appointment for you with someone from our team with the right expertise.
Only for orders or items purchased from our online E-Boutique store will there be an option for self-collection at our premise or shipping for purchases outside of Singapore. Shipping fees will apply and all shipments outside of Singapore may be subject to additional costs such as custom duties, tariffs, service taxes and all other fees and/or taxes imposed at the respective destination country. These costs are not covered under the shipping fee you pay us and you might have to pay for these additional charges in order to receive your shipment. Customs duties and taxes are the responsibility of the purchaser for all countries. If you refuse your parcel at customs due to the fees your order or items may be destroyed by customs and will not be refunded by us.
There are limitations to the countries that we can ship to. Before making a purchase online, do reach out to us via WhatsApp (+65 6238-8712) to check if we are able to ship to your intended country.
We are also unable to deliver to Post Office (PO) box addresses, hotels, restricted areas, any other location that is inaccessible or where we are unable to get the purchaser’s signature upon receipt.
Once an order or purchase is made online, you won’t be able to amend your delivery information. Please double check your shipping address is correct as we cannot be held responsible for un-delivered orders due to incorrect delivery details.